Terms of service

1. The service

mem-sync lets members of a workspace share notes that the claude-mem plugin writes while they use Claude Code. It includes the mem-sync plugins, the local agent, the hub (hosted by us or by you) and the web app.

mem-sync is an independent product. It is not made, endorsed or supported by Anthropic. Claude Code and claude-mem are separate products with their own terms.

2. Accounts and workspaces

A workspace is created by an owner, who can invite members and make others admins. Admins decide who can reach which projects and spaces. You are responsible for everything done under your workspace and for keeping sign-in methods secure.

Tell us at [email protected] as soon as you learn of unauthorised access.

3. Your content

Your content means the notes, summaries, file paths, names and questions that you or your members send to mem-sync. You keep all rights to it.

You give us permission to store, process and display your content only to run mem-sync for your workspace, including sending a question and the notes needed to answer it to our AI provider when someone uses Ask. We do not use your content to train AI models and we do not sell it.

You are responsible for making sure you may share your content, including anything that belongs to your own clients or employer.

4. Where your content is stored

On hosted plans we store your content on our infrastructure in Hetzner, Ashburn, Virginia (US). If you connect your own Postgres, your content is stored there, and you are responsible for that account, its security and its costs. On the self-hosted plan the hub runs on your servers and we do not receive your content.

Deleting a note for everyone removes it from the hub and, on their next sync, from members’ machines running a current version. Copies a person has made elsewhere, or that sit on machines that are offline or out of date, are outside our control.

5. Acceptable use

Do not use mem-sync to break the law, infringe others’ rights, share malware, probe or disrupt the service or other customers, get around usage limits, or build a competing product from it.

We may suspend access that puts the service or other customers at risk. We will tell you why unless the law or an urgent risk prevents it.

6. Plans and billing

Paid plans, when offered, will be described here before anyone is charged.

7. Free plan

The Free plan is provided as they are, may have usage limits, and may change. We will give at least 30 days notice before ending the Free plan.

8. Ending the agreement

You can close your workspace at any time from its settings. We may end the agreement if you materially break these terms and do not fix it within 30 days of our notice.

You can export your content at any time while the workspace is open and for 30 days after it closes. After that we delete it from our systems within 30 days, except copies we must keep by law.

9. Disclaimers

We work to keep mem-sync available and correct, but it is provided "as is". To the extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. Answers from Ask are produced by an AI model from your notes and may be incomplete or wrong; check important answers against the sources shown.

10. Limitation of liability

To the extent the law allows, neither party is liable for indirect, incidental, special or consequential damages, or for lost profits or data, and each party’s total liability is limited to the amount you paid us in the 12 months before the claim. These limits do not apply where the law does not allow them.

11. Changes to these terms

We may update these terms. For material changes we will email workspace owners at least 30 days before they take effect. If you keep using mem-sync after that, the new terms apply.

12. Governing law

The governing law and courts for these terms will be stated here before they are final. The law where you live may give you the right to use your local courts.